Cancellation & Exchange Policy

  • Exchange Policy

    Product Accuracy and Quality Checks: We strive to make our product listings as accurate and detailed as possible. All orders undergo multi-layer quality checks before dispatch to ensure they reach you in perfect condition.

    Exchange Eligibility:

    • Domestic Orders Only: Exchanges are available only for orders within India.
    • Condition: Items must be unused, unwashed, and unworn. They should be returned with all original packaging and tags.
    • Exclusions: Bags, home decor, and jewelry items are non-exchangeable unless defective. We do not accept exchange requests based on color differences or fabric material variations.

    Exchange Process:

    1. Request Submission: Contact us within 24-48 hours of delivery via email at support@aachho.com or call +91-9001888987. Alternatively, you can submit your exchange request on our website here.

    2. Processing Fee: A processing fee of ₹300 per product will be charged. Please share the payment screenshot via email.

    3. Direct Shipping (Optional): If you prefer to send the product yourself, our team will provide you with the shipping address. After dispatch, share the AWB number, courier company name, and POD with us. Please use reputable courier services, as we are not responsible for any loss during transit.

    4. Reverse Pickup: Once payment is received, our team will arrange for reverse pickup.

    5. Quality Inspection and Dispatch: After receiving and inspecting the returned product, we will dispatch the new size within 7-10 working days. Only one exchange per order is allowed. If the requested size is unavailable, a credit note will be issued for the total amount of the item(s), valid for 90 days.

    Cancellation Policy

    Customer Cancellations:

    • Prepaid and COD Orders: You can cancel orders within 24 hours of placement. For prepaid orders, we can issue a credit note or replace the item with another product of equal value.
    • Request Method: Email us at support@aachho.com or call +91-9001888987.

    Aachho Cancellations:

    • Reasons: We may cancel orders due to unavailability of materials, incorrect listings, or suspected fraudulent activities.
    • Refunds: For prepaid orders canceled by us, the full amount will be refunded to the registered bank account. Customers will be notified via email.

    Cancellation Charges:

    • Cancellations after placing prepaid orders will incur a 2-3% charge (payment gateway fees).

    Credit Note Validity:

    • Credit notes issued for cancellations or exchanges are valid for 90 days.

    Refund Policy

    • No Returns or Refunds: We do not offer returns or refunds once products are sold and delivered.
    • Sale Items: Items marked as ‘Sale’ are non-returnable.