Frequently Asked Questions
Typically, it takes 7-10 business days to receive your order. We’re doing our best to deliver it promptly for you.
Please make sure you tracked your order from our Tracking page. Or call us at hotline: 9773388182
Please check our return/refund/exchange policy .
You can exchange an item with a higher-price item or the same item with a different size. See detailed policy . for exchange : https://support.aachho.com/
Yes, we offer Cash on Delivery (COD) for domestic orders. However, please note that COD is available only for orders with a maximum value of ₹10,000.
For orders outside India, we only offer prepaid payment options. We accept all major Mastercard, American Express, and Visa cards, along with recognized payment gateways such as PayPal and PayU.
- If you have been issued a credit note, it's code will be sent to your registered email ID.
- The credit note can be applied only once on our official website.
- It must be used within 3 months from the date of issue.
No, as per our policy, all items marked as 'Sale' are considered non-returnable and are not eligible for returns or exchanges.
Due to the handcrafted nature of our products and the intricate process involved in their manufacturing, occasional delays in shipment may occur.
- In case of delays, Aachho Jaipur Private Limited will refund the full amount of your order.
- However, Aachho Jaipur Private Limited shall not be held legally liable for any shipment delays.
We appreciate your patience and understanding as we strive to deliver the highest quality products.
Yes, we strive to make our product listings as accurate and detailed as possible. All orders undergo multi-layer quality checks before dispatch to ensure they reach you in perfect condition.
- Domestic Orders Only: Exchanges are available only for orders within India.
- Condition: Items must be unused, unwashed, and unworn, with all original packaging and tags intact.
- Exclusions:
- Bags, home decor, and jewelry items are non-exchangeable unless defective.
- Exchanges based on color differences or fabric material variations will not be accepted.
After receiving and inspecting the returned product, the new size will be dispatched within 7-10 working days.
Only one exchange per order is allowed. If the requested size is unavailable, we will issue a credit note for the total amount, valid for 90 days.
Only one exchange per order is allowed. If the requested size is unavailable, we will issue a credit note for the total amount, valid for 90 days.
- Orders can be canceled within 24 hours of placement for both prepaid and COD orders.
- For prepaid orders, customers can either receive a credit note or replace the item with another product of equal value.
You can either reach out to support.aachho.com and request a support ticket under order cancellation.
You can also call on +91-9773388182
Aachho may cancel orders due to:
- Unavailability of materials
- Incorrect product listings
- Suspected fraudulent activities
For prepaid orders canceled by Aachho, the full amount will be refunded to the registered bank account. Customers will be notified via email.
Cancellations for prepaid orders after placement will incur a 2-3% charge (payment gateway fees).
Credit notes issued for cancellations or exchanges are valid for 90 days.
We do not offer returns or refunds once a product is sold and delivered.
Items marked as ‘Sale’ are non-returnable.
